The Ivory Secret bridal boutique – Terms & Conditions

Terms and conditions for Eleanor Rafferty & designer bridal gowns

Congratulations, you have entered into an agreement with The Ivory Secret in which both parties aspire, through collaborative consultations, to select and/or create your gown to your specifications. The purchase of an Eleanor Rafferty or designer gown from The Ivory Secret is subject to the following terms & conditions.

Our contract is with the person whose name appears on the front of the order form.

1: Definitions

1.1 Designer means Eleanor Rafferty and/or Elizabeth Rafferty.

1.2 The Ivory Secret means the retail establishment you are purchasing your ordered items from.

1.3 Client is the person for whom is purchasing the gown or that the gown is being designed & constructed for.

1.4 Eleanor Rafferty gown is a bespoke gown or made-to-measure gown from the Eleanor Rafferty collection.

1.5 Designer gown is a gown from all other designer collections stocked at The Ivory Secret.

1.6 Price is the total cost of the goods including VAT.

1.7 Toile is the pattern template constructed for the 1st fitting as a starting point for cutting the fabric chosen, or previously purchased by, the client.

1.8 Deposit is the initial payment made to secure the order.

1.9 Balance, though varying for each type of gown, is the remaining sum payable upon completion of the gown delivery or construction.

1.10 Fittings are the time & process required to ensure suitable fit of the final gown.

1.11 Gown is the dress and any additional items which the client has ordered.

2: Process, sizing, fittings, alterations and payment for an Eleanor Rafferty gown

2.1 For an Eleanor Rafferty gown, an initial consultation is offered as complimentary to establish ideas & sketches. A copy of your chosen design, fabric samples and written explanatory notes will be prepared for you, either to take away from the initial consultation or, posted to the address provided by yourself, with costings which estimate the overall cost of the gown, incorporating work agreed, plus any additional items requested. Although the designer aims to assist in the choice of design and colour schemes for your bespoke gown, the final decision is deemed to be made by the client and the subsequent construction based on that choice.

2.2 We ask the client to allow basic measurements to be taken on the 1st consultation which enables the toile to be prepared in advance of the 1st fitting (toile), which will be calendared once the client has confirmed the order in writing, either by post or via e-mail.

2.3 For both an Eleanor Rafferty bespoke gown or a made-to-measure gown from the Eleanor Rafferty collection, a deposit of 1/3rd of the total cost of work is required to confirm the order. This may be paid as cash or card payment payable to The Ivory Secret. An order form will be completed, allowing for any agreed additional items to be added; the ongoing balance to be amended accordingly. Please note the deposit/ initial payment is deemed to be non-refundable.

2.4 Ordering of fabric & notions will commence after the 1st fitting (toile), when estimated costs may be revised in respect of design amendments and/or, additional requirements. We aim to ensure the client’s needs are met at each stage without incurring additional costs; if, however the client requests an alteration in the design structure, additional costs may be incurred through negotiation.

2.5 Should the client wish to use their own fabrics, Eleanor Rafferty / The Ivory Secret cannot be held responsible for the working quality of the fabric although, aims to make best use of the same in striving to meet the client’s wishes.

2.6 Between the 1st & 2nd fittings, the toile will be adjusted as required from 1st fitting and the client’s choice of fabric plus additional notions required, purchased, cut & constructed to enable the next fitting (2nd).

2.7 The number of fittings will vary according to the complexity of the gown and fit. The designer is able to estimate only, this number in advance, whilst aiming to keep the number manageable & appreciating the additional costs & hours for the client.

2.8 Clients must have available their undergarments and shoes which will be worn with the gown for all fittings. This is helpful in achieving consistency during fittings. The designer would request to be informed of any plans to lose or gain weight, at this stage. Once the toile is properly fitted, subsequent fittings will be based on that information and the designer cannot be held responsible for the client’s anticipated changes in body shape necessitating excessive amendments to the gown which may incur extra charges.

2.9 At the 2nd fitting, the client should be able to fully visualise the total effect of the gown made up in the client’s fabric choice. Further fitting alterations may be necessary at this stage to achieve the required fit & shape. At this fitting a second payment of 1/3rd of the total amount of an Eleanor Rafferty Bespoke gown or a made-to-measure gown from the Eleanor Rafferty collection becomes payable, using same methods as previously outlined in 2.3. The total balance is payable on collection of the clients gown. Clients are at liberty however, to choose a different payment method.

2.10 In the unfortunate event that the order needs to be canceled the deposit/ initial payment is deemed to be non-refundable as per clause 2.3. Any moneys owed are dependent on the amount of work carried out and fabrics used at the time of cancellation and will be calculated at the Designers discretion. The cancellation must be in written format and addressed to The Ivory Secret for the cancellation to be confirmed. The Ivory Secret suggest rather than stipulate that the client take out wedding insurance.

2: Process, sizing, fittings, alterations and payment for a designer gown

2.11 For a designer gown, the client will be assisted to select their gown from the collection in a suitable size; however the final decision of sizing is at the customer’s discretion. The Ivory Secret cannot be held responsible for any weight loss or gain. The gown will be individually fitted once delivered to The Ivory Secret; however the client is not obliged to have the gown alterations carried out at The Ivory Secret. A minimum of six to nine months should be allowed from order through to collection though arrangements can be flexible where possible. Upon initial order, the client will pay a deposit of 1/3rd of the total cost of the gown. A second payment of 1/3rd of the cost is due when the client’s gown arrives at The Ivory Secret and the final balance is due at the 1st fitting. Please note the deposit/ initial payment is deemed to be non-refundable. If purchasing a sample gown, the payment must be made in full. Sample Sale gowns are sold as seen and payment on sample gowns is non-refundable. All payments may be paid as cash or card payment payable to The Ivory Secret.

2.12 An appointment for a fitting is required once the gown is in stock, generally allowing two/ three months to be completed prior to final collection when the bride will take her gown. At this fitting it is important that the bride retains her current size until the brides wedding date. Further fittings and alterations are chargeable. Clients must have available their undergarments and shoes which will be worn with the gown for all fittings. This is helpful in achieving consistency during fittings. The cost of alterations will be assessed & included in the balance payable on the first fitting.

2.13 The Ivory Secret are unable to offer fittings on a Saturday and after-hours. Please note Saturdays tend to be very busy with brides looking at the collections, The Ivory Secret needs to use the full space for client fittings and to give undivided attention during the fitting. The Ivory Secret also don’t want any risk of damage to the clients dress should there be large numbers of brides in the boutique.

2.14 The payment schedule for accessories is for a deposit of 50% to be taken when the client places the order, with the balance payment being due once the item has arrived at The Ivory Secret.

2.15 In the unfortunate event that an order for a designer gown or accessory needs to be canceled the deposit/initial payment is deemed to be non-refundable as per clause 2.10. The order for the designer gown is placed with the designer by The Ivory Secret upon signed confirmation by the client; therefore the balance must be paid in full upon cancelation. The cancellation must be in written format and addressed to The Ivory Secret for the cancellation to be confirmed. The Ivory Secret suggest rather than stipulate that the client take out wedding insurance.

3. Payments and Collection

3.1 Any item purchased that is currently part of The Ivory Secret stock, housed on the premises and are taken off the shop floor, require full balance to be paid.

3.2 Should the client choose to have alterations on their gown done elsewhere The Ivory Secret is not able to store the gown and would require the client to take their dress off the premises within 10 days of arriving at The Ivory Secret.

3.3 Collection date will be negotiated and agreed with the client.

3.4 Once the gown is collected from The Ivory Secret, the gown is no longer the responsibility of The Ivory Secret & becomes the sole responsibility of the client. Every effort will be made to ensure the gown is able to be transported without incurring damage in the client’s vehicle; i.e. handed over to the client in a suitable gown bag.

3.5 All gowns remain the property of The Ivory Secret until amount payable is paid for in full.

3.6 Any excess fabric from the construction or alterations process are the property of the client and may be taken with the gown or bequeathed to The Ivory Secret.

4. Design & reproduction

4.1 The design illustrated & constructed for the client is the property of the designer. The client may not reproduce in part or full without the express permission of the designer.

5. Faulty items

5.1 The Ivory Secret would hope that the client would not have any reason to make contact regarding faulty workmanship. The Ivory Secret will aim to repair any faults which is agreed to be due to faulty workmanship within a reasonable negotiated period of time to fit in with client date commitments. Post wedding alterations and amendments to the original design will be undertaken on request and a cost negotiated with the client e.g. a wedding gown altered in length to provide a more versatile garment.

6. Data protection & personal details

6.1 The Ivory Secret will respect the client’s personal data. The Ivory Secret use the information given to place the order with the relevant Designer and to enable the client’s gown to be constructed or altered to design requirements. The Ivory Secret will not disclose any information without the client’s consent.

6.2 The Ivory Secret may ask the clients permission to photograph the client’s gown or to send a picture of the client in the gown on the wedding day for marketing purposes and ask to provide a testimonial. The Ivory Secret very much hopes the client will be able to assist in this matter & ask that the client signs the order form and terms & conditions accordingly.

Updated 7th April 2017